The AI rebound is already here, and strategy, not software, is the only way out.
more people need to hear this "you can’t hand an LLM the contextual wisdom of a senior operator with eight years of customer scars on her hands"
And the courage to push back. That’s what the AI is poorest at, the important human trait of saying “Um, I’ve seen this before and it’s not going to work unless we do it differently”
more people need to hear this "you can’t hand an LLM the contextual wisdom of a senior operator with eight years of customer scars on her hands"
And the courage to push back. That’s what the AI is poorest at, the important human trait of saying “Um, I’ve seen this before and it’s not going to work unless we do it differently”